Shipping & Delivery

Shipping is free on US standard delivery, and we estimate 3-5 business days.

What shipping costs

US standard shipping is free. There is no minimum order. Any tax that applies is listed separately at checkout, before you pay.

How long it takes

• Handling: 1 business day.
• Transit with the carrier: 2-4 business days, usually.
• Estimated total: 3-5 business days from when you order.

We count Monday through Friday as business days, leaving out US public holidays. An order placed on a weekend or holiday starts handling on the next business day. These figures are estimates, and carrier disruption, weather, or local conditions can change an arrival date.

Where we ship

We deliver within the United States only and do not ship internationally. Checkout will confirm whether we can deliver to your address before you pay.

Tracking your parcel

Orders go out from stock we hold. When tracking details become available, we email them to you. A new tracking number can take a little while to show its first carrier scan. For more on checking an order, see Track Your Order. If tracking stops moving or the estimate has passed, send us your order number and we will look into it.

Problems on arrival

Tell us within 48 hours of delivery, or of tracking showing delivery, if a parcel is missing, visibly damaged, or contains the wrong item. Include your order number, and for damage or a wrong item, add photos of the bowl and packaging. Keep the packaging for now. We will check with the carrier if needed and work out the right fix under our Returns & Refunds policy. Nothing here takes away consumer rights that the law does not allow us to limit.

Address corrections and failed deliveries

Please check your address before paying, and contact us right away if it is wrong. We will try to help, though a correction may not be possible once fulfillment has started. If a delivery fails or a parcel comes back to us, we will contact you or you can reach out to us, so we can confirm the address and agree on next steps before anything ships again.

Reach Heova