Warranty Policy

Every Heova bowl comes with a 12-month limited warranty.

This warranty comes from Westfor LLC, which operates Heova, and it applies to bowls bought at heova.shop. It runs alongside our 30-day return policy and does not replace it.

How to claim

Email contact@heova.shop with your order number, an explanation of the problem, and clear photos or video. Hold on to the bowl until we have assessed the claim, and do not send it back unless we ask you to.

What is covered

A defect in materials or manufacture that makes a bowl fail in normal personal use, within 12 months of delivery.

What is not covered

• Breakage from drops, knocks, or other accidents.
• Misuse, neglect, or care that goes against the care instructions.
• Alterations or repairs we did not authorize.
• Everyday wear, cutlery marks, and cosmetic changes unconnected to a defect.
• Commercial use.

What we do about it

If we approve your claim, we either replace the bowl or refund what you paid for it. If we need the bowl back, we pay for its return. Approved refunds are processed to your original payment method within 5 business days of approval, and PayPal or your bank may take longer to show the credit.

Your legal rights

You keep any consumer rights that the law says cannot be excluded or limited. This warranty adds to them.

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