Returns & Refunds

You have 30 days from delivery to ask for a return, and we cover the label on approved returns.

How to send something back

1. Email contact@heova.shop with your order number, the bowl in question, and why you are returning it.
2. Wait for our approval. An approved return comes with instructions and a prepaid label.
3. Pack the bowl securely in its original packaging, send it to the address on the label, and keep your proof of shipment.
4. We inspect it when it arrives and email you the result.

Please do not send a parcel without approval, since it may be delayed or refused. Our Arcadia address is not a walk-in store, so use only the return address we give you.

What we can accept

A standard return has to be unused and complete, in its original packaging, and requested within 30 days of delivery. Bowls that have been altered, damaged after delivery, or sent back with parts missing do not qualify as a change-of-mind return.

Refunds

Once your return has been received and inspected, we tell you whether the refund is approved. Approved refunds are processed to your original payment method within 5 business days of approval. PayPal or your bank may need extra time before the money shows up. If you cannot see a refund, check your PayPal account and then contact us with your order number.

What it costs you

Nothing for an approved return: the prepaid label is on us and there is no restocking fee. Because standard shipping to you was free, there is no shipping charge to take off your refund either.

Damaged, faulty, or wrong items

Contact us within 48 hours of delivery if a bowl arrives damaged or is not what you ordered. Send your order number with clear photos of the bowl, the packaging, and the problem, and keep everything until we send next steps. The unused-condition rule does not apply here. We replace faulty or damaged bowls, and if no replacement is available we will explain how the refund will work. A fault you notice later may fall under our Warranty Policy.

Swapping a color or shape

We handle this as a return plus a new order: request the return as described above, then order the bowl you would prefer. Replacements for faulty or damaged bowls go through customer support instead.

These terms do not limit any consumer rights you have by law.

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